Terms of service

Dealzioo Shipping & Delivery Policy

Last Updated: Yesterday

At Dealzioo, we are committed to delivering your orders safely and efficiently. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered.

By placing an order through the Dealzioo website, you acknowledge and agree to the terms described in this policy.

1. Delivery Coverage

Dealzioo currently offers delivery services within Pakistan, subject to courier availability and serviceable locations.

We aim to deliver orders to major cities, towns, and other serviceable areas across Pakistan.

Delivery availability may vary depending on the customer's location, courier coverage, weather conditions, and other circumstances.

If a location is not serviceable by our available courier partners, we may contact the customer to arrange an alternative delivery method where possible.

2. Order Processing

After you place an order, our team may review and verify the order before dispatch.

Order processing may include:

Confirming customer information
Confirming product availability
Confirming payment method
Verifying the delivery address
Contacting the customer when necessary
Preparing and packaging the order

Orders are generally processed during our normal business days.

Orders placed on weekends, public holidays, or outside normal processing hours may be processed on the next available business day.

3. Estimated Delivery Time

Delivery times may vary depending on the destination, product availability, courier service, and other circumstances.

Estimated delivery times are generally:

Karachi: approximately 1–4 business days
Other major cities: approximately 2–6 business days
Other serviceable areas: approximately 3–8 business days

These are estimated delivery periods and are not guaranteed delivery dates.

Certain products, remote locations, large orders, pre-orders, or special/customized orders may require additional processing or delivery time.

4. Shipping Charges

Shipping charges may vary depending on:

Delivery location
Package size
Package weight
Number of items
Delivery method
Promotional offers
Order value

The applicable shipping charges will generally be displayed during checkout or communicated to the customer before order confirmation.

Dealzioo may offer free shipping promotions from time to time. Any free shipping offer will be subject to the specific terms and conditions of that promotion.

5. Cash on Delivery

Where Cash on Delivery (COD) is available, customers may pay the applicable order amount to the courier upon delivery.

COD availability may depend on:

Customer location
Order value
Product type
Courier availability
Customer order history
Fraud prevention requirements

Dealzioo may contact the customer to verify a COD order before dispatch.

We reserve the right to cancel or decline COD orders where we reasonably suspect fraudulent, incorrect, incomplete, or abusive order information.

6. Prepaid Orders

Where online or other prepaid payment methods are available, customers may be required to complete payment before an order is dispatched.

Once payment is successfully confirmed, the order may be processed for shipment.

If a payment is unsuccessful or cannot be verified, the order may be placed on hold or cancelled until the payment issue is resolved.

7. Order Tracking

Once an order has been dispatched, Dealzioo may provide a tracking number or tracking information where available.

Customers can use the provided tracking information to check the status of their shipment through the applicable courier service.

Tracking information may take some time to become active after dispatch.

8. Delivery Attempts

Courier companies may make one or more delivery attempts depending on their policies.

Customers are responsible for:

Providing a complete and accurate delivery address
Providing a valid phone number
Being available to receive the parcel
Responding to courier calls when necessary

If a customer is unavailable, the courier may attempt delivery again or return the parcel to Dealzioo according to the courier's procedures.

9. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information.

If an order cannot be delivered because of:

Incorrect address
Incomplete address
Incorrect phone number
Unreachable phone number
Incorrect city or area
Customer refusing to provide required information

additional delivery charges may apply, or the order may be returned to Dealzioo.

Dealzioo may contact the customer to correct the delivery information where possible.

10. Parcel Refusal

Customers should not refuse a parcel without a valid reason.

If a customer refuses a parcel after placing an order, Dealzioo may recover applicable shipping, return, or other reasonable costs where permitted.

Repeated parcel refusals or suspicious ordering behavior may result in restrictions on future Cash on Delivery orders or account activity.

11. Delayed Deliveries

Although we aim to deliver orders within the estimated delivery period, delays may occur due to circumstances beyond our reasonable control, including:

Courier delays
Weather conditions
Road closures
Natural disasters
Public holidays
Strikes
Security situations
High order volumes
Incorrect customer information
Remote-area delivery limitations
Technical issues
Other unforeseen circumstances

A delivery delay does not automatically qualify an order for cancellation, refund, or compensation unless otherwise provided under our applicable policies.

12. Lost or Missing Parcels

If a shipment appears to be lost or missing during transit, customers should contact Dealzioo as soon as possible.

We may coordinate with the relevant courier company to investigate the shipment.

Where appropriate, Dealzioo may provide a replacement or refund after the courier investigation is completed and the claim is confirmed.

13. Damaged Parcels

Customers are strongly encouraged to inspect the parcel at the time of delivery and, where possible, record a clear parcel-opening video.

The video should clearly show:

The sealed parcel
Shipping label
Package condition
Opening of the parcel
Product condition
All items received

If the parcel appears severely damaged, customers should notify the courier and contact Dealzioo as soon as possible.

Damage claims may require photographs, videos, order information, and other evidence.

Please refer to our Return, Refund & Exchange Policy for complete return and damage-claim requirements.

14. Multiple Products in One Order

If an order contains multiple products, Dealzioo may ship the products together or in separate shipments depending on:

Product availability
Warehouse location
Package size
Courier requirements
Order processing requirements

If an order is shipped separately, customers may receive multiple tracking numbers.

15. Out-of-Stock Products

If a product becomes unavailable after an order is placed, Dealzioo may:

Contact the customer
Offer an alternative product
Offer a replacement
Cancel the unavailable item
Provide a refund where applicable

The customer may be contacted before any major change to the order is made.

16. Pre-Orders and Special Orders

Pre-order, customized, imported, or specially sourced products may have different processing and delivery timelines.

The estimated timeline for such products will be communicated on the product page or to the customer where applicable.

17. Remote and Non-Serviceable Areas

Some remote areas may have limited courier services or additional delivery charges.

If the customer's location is outside normal courier coverage, Dealzioo may contact the customer to:

Arrange an alternative delivery location
Apply an additional shipping charge
Use an alternative courier
Cancel the order if delivery cannot reasonably be arranged

18. International Shipping

Unless specifically stated on the relevant product page or checkout page, Dealzioo currently does not guarantee international delivery.

If international shipping becomes available, separate shipping charges, delivery times, customs duties, taxes, and other requirements may apply.

Customers will be informed of applicable international shipping conditions where relevant.

19. Delivery Confirmation

An order may be considered delivered when the courier confirms delivery to the provided address or authorized recipient.

Customers should ensure that the correct recipient information is provided when placing an order.

20. Shipping and Return Charges

Shipping charges may not always be refundable when an order is returned or cancelled.

Return shipping charges may be the responsibility of the customer depending on the reason for the return and the applicable Return, Refund & Exchange Policy.

If Dealzioo is responsible for an incorrect, damaged, or defective product, applicable shipping arrangements may be handled according to our return policy.